Interview Dates : 14th May, 2018 to 19th May, 2018
Time : 9:30AM to 12:00PM
Venue: Amazon Development Centre, Orion Building, Ground Floor, Bagmane Constellation Business Park, Opp. To Soul Space Arena Mall, KR Puram, Marathalli Ring Road, Mahadevapura, Bangalore 560048
Please carry resume, passport size photograph and one Original Govt ID proof for interviews.
Compensation Details : Up to 4,00,000 p.a
Additional benefits : Meal Voucher , Transport Facility , Night Shift allowance.
HR Services is comprised of the following teams: HR Operations, HR Compliance, Leave of Absence and Accommodations (LOAA) and several support functions that include ACES, Finance & Analytics, Vendor Management and Content Management. The umbrella of HR Services includes the following teams: the Employee Resource Center (ERC) teams of Client Services, Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Seattle, WA and Hyderabad, India to provide for follow-the-sun support of these key activities.
We are looking for a dynamic, organized self-starter to join our new Employee Resources team located in Bangalore. The Employee Resource Center (ERC) Specialist in Bangalore will work closely with the ERC team in the US to provide a variety of HR services to North American Employees. We have an immediate need for dedicated professionals to join our ERC in their HR Contact Center. Be the voice of ERC, as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources.
Receive & log all queries received through phone & email in the Trouble Ticketing tool
Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
Adhere to defined processes and ensure delivery in accordance with set quality standards
Thorough knowledge of policies & processes for multiple Customers group
Ensure the Service level are achieved at all times for HRS processes
Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies
Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
Take ownership for query resolution and individual metrics
Minimum graduate from the AICTE/UGC accredited institute
Minimum of 1-4 years of experience
Willingness to work in call center / contact center / Help desk environment
Willingness to work in 24*7 support process including night shifts
Strong attention to detail and good interpersonal skills
Strong decision making and problem solving skills
Ability to multi-task and agility to change in fast-paced dynamic environment
Proficient with MS Excel, Word and Visio
Application of Phone and email etiquettes in customer interactions
Foreign languages proficiency would be an added advantage
Prior experience in an in-bound / out-bound call center
Handling HR help desk is desirable
Experience in HR/HR shared services
Experience in PeoplePortal HRMS and Siebel/Talisma (CRM)
Knowledge of Six Sigma methodology and tools
HR Applications used:
PeopleSoft 8.9 ver
ADP US Payroll tool
Time and Attendance System
Trouble Ticketing Service Request Workflow Web Application
Many of the problems we face have no textbook solution, and so we-happily-invent new ones. Jeff Bezos
Amazon.com a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.
We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.
About Amazon India:
Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earths most customer-centric company.
We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In just over a year of launching our India operations, we have expanded our offering to over 18 million products across 36 departments and 100s of categories! Our philosophy of working backwards from the customers is what drives our growth and success.
We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always Day 1 and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India. Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History.
About Amazon India Development Centers:
Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide.